DENIM RETAIL GROUP, S.A. de C.V.
LAST UPDATED: March 24, 2022
In accordance with the provisions of the Terms and Conditions, by using the Site, Users accept that the acquisition of goods, enjoyment of promotions, discounts, activities and any commercial activity carried out through the Site or through digital means owned by BONAGE, will be subject to this return and exchange policy:
MERCHANDISE EXCHANGES
The User accepts that the conditions and costs for processing exchanges after the acquisition and delivery of the merchandise will be as follows:
- Time: Must be within 30 calendar days after the purchase.
- Conditions: The product must have all its tags and be in perfect condition. Up to one (1) exchange per purchase applies.
- Invoice: Attach a copy of the invoice or gift receipt if applicable.
- Merchandise that cannot be exchanged: Discounted merchandise, accessories, white garments, and washed garments cannot be exchanged, unless a factory defect is proven.
- Review: To apply for an item exchange, upon receiving the product to be replaced, BONAGE will proceed to carefully examine its condition; BONAGE will then communicate by email within 5 business days after receipt, whether the exchange is approved or not.
- Costs for picking up the merchandise: The cost of the product exchange process will be borne by the user, according to the Shipping Policy; the cost will be $4.99.
- In case of factory defects or error in the product chosen versus the one sent, BONAGE will bear the cost.
- Processing times: In all cases, the delivery time begins to run from the moment payment is verified, always considering that operations begin to be validated on the business day following the day of purchase.
MERCHANDISE RETURNS
The User accepts that the conditions and costs for processing returns after the acquisition of the merchandise will be as follows:
- Time: Must be within 15 calendar days after purchase.
- Conditions: The product must have all its tags and be in perfect condition.
- Invoice: Attach a copy of the invoice or gift receipt if applicable.
- Merchandise not eligible for return: Discounted merchandise, accessories, white garments, and washed garments cannot be exchanged, unless a factory defect is proven.
- Review: To process a return, we will carefully examine the returned product and inform you by e-mail within the next 5 business days after receipt whether the return is approved or not.
- Refund: The refund will be applied once validated under the mentioned guidelines, by bank transfer to an account provided by the purchase holder, within the next 15 business days.
- The refund applies to the money corresponding to the value of the garment; it does not include, under any circumstances, shipping costs incurred for the return or the original shipping cost.
Costs for collecting merchandise:
The cost of the product return process will be assumed by the user, according to the Delivery Policy; the cost will be $4.99.
In case of factory defects or an error in the product chosen versus the one sent, BONAGE will assume the cost.
Processing times: In all cases, the delivery time begins to run from the moment payment is verified, always considering that operations begin to be validated on the business day following the day of purchase.
